Application Support & Helpdesk

Managed services that truly work for you

Open Box takes great pride in the creation and nurturing of mutually beneficial relationships with each and every client. We are constantly striving to operate as a true partner, not just a vendor. To ensure our clients have the very best in support long after the warranty period is over, we offer a wide range of technical and application support services, at flexible rates.

Why Use Managed Services?

Reduce labor and IT costs
Improve resource flexibility
Remain focused on core business

Access more technical experts
Improve compliance and security
Increase competitiveness

Our Services

Offshore service with an onshore feel

Tier 1: Helpdesk

Friendly and professional helpdesk agents will help you troubleshoot your issues, get set up with new tools, and track tickets that have been escalated to other tiers or vendors.
Tier 2: Technical Support

Expert technicians will employ their skills in investigating and correcting more complex issues, or performing scheduled application and server upgrades and maintenance.

Tier 3: Advanced Support

Product analysts and developers provide advanced support requiring code changes or minor enhancements, and pro-actively advise on process or system improvements.
Tier 4: Product Experts

Product specialists take on the end-to-end support of an application, acting as Subject Matter Experts and providing an all-inclusive service for application support, maintenance and enhancement.

How We Can Support You

Outsourced support that feels like a part of your inhouse team

IT Helpdesk

First line IT support during your business hours from a team of professional and friendly helpdesk agents.

View our Service Catalog

Flex Resourcing

Augment your existing resources with a flexible team that can be scaled up and down on a monthly basis to help you respond to the variable demands of the business calendar. Adjust the balance of skills within the team as well as the overall team capacity as needed.

Support Teams

All levels of support for your applications, delivered by a team of Full Time Equivalent developers, analysts and/or testers, with Real Estate experience. Bring everything from troubleshooting and bug fixing to maintenance and minor enhancements under one roof.

Project Work

Take on one-off projects such as migrations, upgrades or enhancements with Fixed Cost or Time & Materials projects. Draw on our skilled resources to create or augment your project team without relying on expensive contractors.