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    Department Enterprise Solutions
    Reporting to Director of Enterprise Solutions
    Type Permanent
    Date 27 October 2021

    Open Box Software is an internationally focused consulting company that specialises in business and software consulting services. We have a young team of highly talented individuals who are driven to make an impact and have fun.

    We are looking for Data Analysts to join our team on a permanent basis. The right person will be wanting to work within an intelligent, motivated, self driven team with low egos, good communication skills and an effective problem solving approach. You would also be very conscious of the importance of sharing knowledge and building other team members in the process. Our team must be able to tune into the needs of clients and their higher objectives to solve problems where not all the information is readily available.

    Reporting directly to the Director of Enterprise Solutions, you will be involved in supporting our client's ERP systems and really getting to grips with their internal business processes. With a client base predominantly in the US, the ability to occasionally work flexible hours is key.

    Key Responsibilities of Role

    • Becoming a Subject Matter Expert on turnkey ERP Systems that our clients utilise and overseeing the support element of those systems
    • Understand the business processes of clients while collecting requirements and identifying possible solutions
    • Report design, maintenance and enhancement development
    • Use MS SQL and application toolkits to:
    • Create, change and manage reports
    • Access, investigate and extract data as needed
    • Manipulate data (correct, remove and add data)
    • Test data for completeness and correctness
    • Format reports and data
    • Run reports
    • Manage applications and provide support to users:
    • Interact with clients across globe (telephone, email and teleconferences)
    • Query investigation and resolution
    • Managing system customisations (Investigate systems and determine changes required + Document system and process changes)
    • System configuration and administration
    • Problem escalation as needed
    • Deliver system training to users
    • Identify potential incidents to investigate

    Minimum Requirements

    • Finance/Software/Commerce orientated 3/4 year degree or equivalent (e.g. B.Com Information Systems or B.Sc Comp Sci or Elec Eng) is advantageous
    • Minimum 2 - 3 years experience of working with and manipulating data
    • Strong SQL skills is desirable
    • Knowledge of data extraction and modelling is advantageous
    • Exposure to MS Office, Access, Excel and/or other data mining and report writing tools (like SSRS, Crystal Reports and Power BI) is advantageous
    • Knowledge of MRI or other ERP systems is desirable
    • Knowledge of basic Finance or Accounting Principles is desirable
    • Strong attention to detail
    • Must be able to multitask and work on multiple projects at a given time
    • Strong written and verbal communication skills
    • Comfortable with updating and communicating directly, with the client
    • Ability to work to deadlines and manage expectations
    • Strong analytical and problem-solving skills
    • Excellent troubleshooting skills
    • Ability to prioritize tasks in line with business objectives

    Personal Traits

    • Friendly and easy going
    • Willing and wanting to work flexible times
    • Goal oriented
    • Passionate about problem solving
    • Team-oriented
    • Professional communicator
    • Self motivated

    Become a part of the Open Box team

    Apply now