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    Department Custom Development
    Reporting to Director of Custom Software
    Type Permanent
    Date 09 September 2021

    Open Box Software is an internationally focused consulting company that specialises in business and software consulting services. We have a young team of highly talented individuals who are driven to make an impact and have fun.

    We are looking for an Application Support Analyst with a strong logical ability, a systematic thinking approach and a high attention to detail; capable of investigating and solving problems on the fly. This person will work on a suite of bespoke business applications in a support role and pick up on many of the aspects of software delivery that are not specifically programming; such as (but not limited to) analysis, issue investigation, project monitoring, performing backend data updates, reporting writing and management of progress, checking for completeness and accuracy, training and documentation.

    Reporting directly to the Director of Custom Development, you will be the type of person that constantly looking to improve the process that is followed to deliver a higher quality product efficiently. Importantly, you should be a person who cares about all the people involved, both our team members and our clients. With a client base predominantly in the UK and US, the ability to work flexible hours is key.

    Key Responsibilities of Role

    • Learn the functionality and business processes of a suite of bespoke business applications in order to provide end user support
      • Interact with clients across the globe (telephone, email, teleconferences)
      • Understand the application functionality and business processes
      • Investigate and resolve issues logged by end users
      • Log issues for the development team to fix, and test fixes the development team have implemented
      • Document system and process changes
      • System configuration and administration
      • Problem escalation as needed
    • Use MS SQL and the knowledge of how the application should function to
      • Create, change and manage reports
      • Access, investigate and extract data as needed
      • Manipulate data (correct, remove and add data)
      • Test data for completeness and correctness
      • Format reports and data
      • Run reports

    Minimum Requirements

    • Software development orientated 3/4 year degree/diploma or equivalent (e.g. B.Com Information Systems or B.Sc Comp Sci or Elec Eng)
    • At least two years of work experience
    • Strong MS SQL skills
    • Exposure MS Office, Access, Excel and/or other data mining and report writing tools
    • Knowledge of data extraction and modelling
    • Impeccable command of the English language (written and verbal)
    • Strong interpersonal skills
    • Professional communication
    • Able to demonstrate strong organisational skills
    • Own transport
    • Enjoys working in a team environment

    Favored characteristics

    • Exposure to the software development process
    • Database, data mining, report writing exposure
    • Support and help desk exposure

    Personal Traits

    • Friendly and easy going
    • Willing and wanting to work flexible times
    • Goal oriented
    • Passionate about problem solving
    • Team-oriented
    • Professional communicator
    • Self motivated
    • Deadline-orientated

    Become a part of the Open Box team

    Apply now