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Ongoing communication ensures our clients are in control and allows enables us
to make informed decisions with a tangible difference.
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what our clients say
Our clients say that they have experienced the following three significant gains:
Speed of delivery
We create high-quality code through our rapid build methodology, releasing several
builds a week if necessary to ensure our clients and their customers see weekly
progress.
Rapid decision-making
We have a very flat management structure and provide each of our Account Managers
with a general set of guidelines. They can then make swift decisions to get your
applications out on time for your customers.
Onsite presence
We encourage you to let us use your facilities to give us both the best chance of
a successful relationship. We are there with you every step of the way.
We would like to take the above points and discuss a few more subtleties.
Business users often think that they know what they want and are able to articulate
their requirements quite specifically. We know that this is not always the case
and our ability to absorb small changes in direction is unsurpassed as we strive
to deliver the overall picture. A weekly demonstration to the client and/or business
users creates confidence in our understanding and our ability to deliver, so that's
what we strive for… weekly progress demonstrations.
The person responsible for your account deals directly with the offshore development
team and speaks to the team and the Development Manager daily, on your behalf. This,
coupled with the loose framework for onshore decision-making, ensures that we handle
your account efficiently and professionally, doing our best to meet your expectations.
We are an empowering company and we empower our Account Managers to deliver.
Working at your location enables both sides to find common ground outside of the
project and explore common interests; it helps us to become as passionate about
your business and business culture as you are.
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Although every project presents its own challenges, I feel [this project] had unique
obstacles that were only overcome by the collective expertise and dedication of
our team.
We are officially live and I want to give the [team] a big thanks for their tremendous
effort in this project. By no mean was this project easy, but you should all be
proud of creating a incredible portal that will make a significant impact to our
business as well as become the foundation for many future applications.
I want to really thank you for all your support and excellent work – especially
with all the challenges and changes we had to face. I really hope I work with you
again in the future.
I just want to congratulate everyone on a fantastic job with [our project]. I had
a chance to test it out and it is beautiful! Thanks again for all your hard work
— it doesn’t go unnoticed.
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