The two properties required that portals be created to allow tenants access to information about their properties and the various amenities and services available to them. The portals also created a forum allowing tenants to provide feedback to as well as request services from the managing agent.

solution

Two publically accessible resident portal websites for the apartment complex were created. The websites structure and content are controlled through a separate, custom developed, content administration system. The system also integrates with a back-office leasing system used to validate the details of registering residents.

The websites link to a number of third party applications and service providers to allow residents to access the onsite concierge, log maintenance requests as well as receive updates and newsletters detailing the latest news and events at the properties.

Benefits

The websites have provided the management agent with the ability to open a line of communication with over 25,000 residents. It also provides a platform to offer future value added services to the residents, such as online bill payment and online lease renewal.